General
🔑 Reset your account's password
Using the Web App Head over to the web app. Click on Forgot Password. Enter your email address in dialogue box. You should see a confirmation dialogue indicating an email was sent to the specified address. Don't forget to check your junk folder! ...
â• Person Incorrectly Matched
Sometimes you will see an incorrect recognition. These are easy to fix by following the below steps: Go to Activity Click on the activity that is incorrect This will open a side panel and the video will play Scroll down and click on Fix incorrect ...
Merging profiles in Rapid Aware
Sometimes Doorkeeper can mistake a person for someone new even though we have implemented an automatic match feature using phone/email, there is still a chance that there is a typo in these details when it is being filled, if this happens another ...
Person Not Recognised (No Match Activity)
Rapid Aware uses the face(s) included in someone's profile to recognise them when they appear in front of Doorkeeper(s) and IP camera(s). That's why unrecognised activity is generally caused by low-quality profile images. Examples of low-quality ...