How to install ScreenConnect
ScreenConnect is a remote support application for Windows devices that allows the Rapid team to remotely access the Rapid Access kiosks to provide support. Without ScreenConnect installed on the kiosks, Rapid is limited with their ability to offer support on their devices.
Installing ScreenConnect
- Power on your device
- Log into the Security accountNote: This is the account you created in the Windows 11 Pro out of box experience
- Open Microsoft Edge from your taskbar
Note: Steps 4-6 are required if this is your first time opening Edge on the device. - Select to Start without your data.
- Press the Confirm and continue option.
- Press the Continue without Google data option.
- Press the Confirm and start browsing option.
- Select the + button to open a new tab:
- Within the search bar, type the following address in and press Enter on your keyboard:
https://screenconnect.rapidglobal.com/ - Press the arrow of the Build Installer option:
- Press the back arrow to return to the previous page
Note: Only follow this step if you're asked for a Username and Password - Enter your Company and Site name:
Note: Rapid will update the remaining details later. - Press the Download button:
- In the top right-hand corner, press the Download icon
- Press the three dots to the right of the ScreenConnect.ClientSetup.exe file and choose to Keep:
- Press the facing-down Arrow option and select to Keep anyway:
- Press the Open file option:
- Select Yes for the Do you want to allow this app to make changes to your device option:
Note: Wait 2-3 minutes for the installation to complete. - Press the Windows Home icon in your task bar.
- Press the Power button and choose to Restart:
Once the device has restarted and has turned back on, check the device's ScreenConnect status by following this article:
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