How to check the ScreenConnect status
ScreenConnect is a remote support application installed on all Rapid Access kiosks. It allows the Rapid team to log in and provide remote support when needed.
On some occasions, ScreenConnect may have trouble connecting due to local network restrictions or other technical reasons. Checking the ScreenConnect status helps our team identify why they cannot access the device.
Note: If your device is currently running the Rapid Access sign-in system, you will need to exit the application first and log into the Administrator account. Follow the steps below on how to exit the Rapid Access application to access the main device desktop:
Checking the ScreenConnect status
- Press the upwards-facing Arrow in the bottom right-hand side of the task bar.
- Click on the ScreenConnect icon.
Note: The ScreenConnect icon will appear as two Blue rectangles. - Review the status in the Connection Status field:
What does my ScreenConnect Status mean?
Connected: A Rapid team member is successfully remotely connected to the Rapid Access kiosk.
Waiting for host: ScreenConnect is working and ready for Rapid to access the device
Waiting to retry: The network is restricting ScreenConnect
*If your ScreenConnect status shows Waiting to Retry, please have your IT team review the network to ensure there is nothing blocking the connection to ScreenConnect on the network. Use this article to ensure the network has allowed all of Rapid's required connections:
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